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Frequently Asked Questions

General Questions

How old do you have to be to watch these movies?
You must be 18 or 21 years of age to watch the movies depending upon the age of consent for viewing adult material in your area. You may not allow any person that is not of legal age (for viewing adult content as defined by your governing laws) to view any of the content or images found by accessing this site. Again, the appropriate age for viewing our content may vary depending upon your viewing area and it is solely within your liability to verify what age constitutes legality within your viewing area. By ordering, you are releasing and discharging the providers, owners, and creators of this site from any and all liability that might arise. You must understand and acknowledge that you may be in violation of your governing laws if you breach any of these terms and conditions.
Can I watch these movies on my tablet or phone?
Yes! Movies with the single play button symbol PageElements.page_play_button allow you to enjoy thousands of movies on your iPhone®, iPad®, or other compatible mobile devices. These movie are available on the AEBN mobile site at Your current account and minutes are available to use on this mobile site.
What if I want to change my account information or reset my password?
For any changes to your information, to get your password resent to you, or check the status of your account, log in and click "My Account".
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Getting Started with Pay-Per-Minute
  1. First set up your free user account.
  2. After you set up your account, you will need to purchase one of our time packages.
  3. Once you have time in your account, find a movie you like and press play.
As the movie plays, time is deducted from your account, calculated to the second so you get the most from your minutes. Note that "Premium Content" movies deduct time at an accelerated rate. For your protection, you will receive a prompt that this accelerated viewing ratio comes into play and you must accept the agreement prior to playback so there's no chance of accidentally choosing Premium Content.

Watch all or part of as many movies as you want. The minutes stored in your account stay there until you use them. To check how many minutes are in your time bank, click on "My Account" and your total will be listed in the time bank on the top right of the page.
Does my time ever expire?
Your time never expires. As long as you have time accrued within your time bank, it will remain in your account until it is used.
How do I check how much time I have left?
To check your time bank availability, you may log in and click My Account. Your Pay-Per-Minute Time Bank is displayed in the upper right corner of the account area.
What is "premium" content?
Certain titles are labeled as "premium content", and when viewed, will deduct minutes from your time bank at an accelerated rate. For example, if you view a premium title that has a rate of 1.5x, the system will deduct one and a half minutes from your time bank for every minute you watch. These premium titles are clearly marked and require you to confirm that you understand they are premium before they will play; there's no chance of accidentally choosing "Premium Content."
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Subscription Pay-Per-Minute Packages

What is a Subscription Pay-Per-Minute package?
A Subscription Pay-Per-Minute package is a discounted subscription plan that automatically rebills your credit card every 30 days and adds minutes to your account.
The first 30 days are billed at the regular purchase price. The rebill rate is discounted by 10% for all rebills after the initial charge.

When you subscribe to a recurring minute package, you are billed and the minutes are added to your account for immediate use. Unused minutes always roll over to the next month.
What if I use up my minutes before my next billing cycle?
In the My Account section of the site under My Purchases, you will find a Minutes tab. This is where you can review a list of your Recurring Minute packages. To rebill a subscription before your scheduled billing date, click the Rebill Now link. Your transaction will be processed and the minutes added to your account. Your next bill date will now be 30 days from when you replenished your minutes.

You can still purchase non-recurring Minute packages and can have more than one Recurring Minute package.
How can I cancel a Recurring Minute package?
In the My Account section of the site under My Purchases, you will find a Minutes tab. This is where you can review a list of your Recurring Minute packages. To cancel a subscription, click the Cancel link. Cancelling will stop your Recurring Minute package from all future rebilling. If you have unused minutes in your account they will continue to be available for use; partial refunds will not be issued for cancellations.

If you have additional questions, please call our Customer Support team at: 1-800-628-0241 or 704-529-1600 or send an email to
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Rentals FAQ

Getting Started with Rentals
  1. First set up your free user account.
  2. Once you find a movie you like, add it to your cart.
  3. Once you have finished browsing our directory of movies, click Checkout and you will be brought to the checkout page to complete your order.
  4. To view the movie(s) that you ordered visit Rentals under "My Account" > "My Purchases" > "My Rentals". Click PageElements.page_play_button to play your video.
When does the time on my streaming rentals start?
The viewings period for all rentals begin decreasing at time of purchase. Once your transaction has been verified and your product has been delivered to your account, the countdown begins.
How do I know how much time I have left to watch the movie?
First, log in to your account and choose "My Account">My Purchases then click Rental. Here you will see how much time remains within your viewing period before your movie reaches expiration.
Can I rent more than one movie at a time?
Yes, you may rent as many movies as you want and watch them until your viewing period has ended for each rental.
What is Stream for Life?
Stream for Life is a rental option that allows you unlimited access to the movie with no expiration date. You pay one price and can watch the movie as often as you like.
*Unlimited access for as long as the product is available.
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Downloads FAQ

Getting Started with Downloads
  1. First set up your free user account.
  2. Browse the site until you find a movie you would like, then choose the mp4 download to add it to your cart.
  3. After completing your purchase, go to "My Account" and choose "My Purchases" then click Downloads. Here you will find your current purchases as well as any titles that you have rented in the past.
  4. Left click on the blue download link and choose "Save As", then save the movie file to a memorable location.
  5. Once the movie has finished downloading, locate the file on your computer and begin viewing.
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